analysis on satisfaction of rural people about dehyaries performance (case study: oskou county villages)

introduction dehyary (rural administration unit) as an ngo for its mission need to make assessment and ensure the quality and quantity of process applications and management services. these units are consequently obliged to the social accountability and consent of the villagers. to achieve optimum satisfaction of villagers, as their effective reaction, will affect performance of dehyary units that they perform duties of citizens with greater confidence, such as participation in development, and social and cultural projects. thus, many rural development experts also recognize that sustainable development is not possible without the participation of villagers; because the development, decrease costs with the rural people participation. according to the research carried out in the field of rural management, it is a multifaceted process which consists of three pillars: people, government and public institutions. in this process, with the participation of people and through the formation of rural organizations, the rural development programs and projects are developed and implemented and also placed under supervision and evaluation. since the study explains the level of rural residents’ satisfaction from the performance of dehyary units, it will cause clear view of the strengths and weaknesses with which the policy-makers and planners are faced in modern management of rural areas. this study attempts to measure and evaluate the level of villagers satisfaction with dehyary performance in oskou county. it will be able to identify all tips and significant factors which could have a positive impact on the operation of dehyary.   methodology this is a kind of quantitative research and in terms of the purpose it is a kind of practical research. the main instrument was a questionnaire via survey in this study. reliability  was tested by method of content validity or logical validity. the content validity depends on the judgment of experts in the studied subject. therefore, to determine the validity and revisions, the questionnaire was studied by the faculty of department management and agricultural development in university of tehran. after summing up the opinions and interviews with a number of the units, it was attempted to adjust the final questionnaire. then, to determine the reliability of the study, a designed questionnaire was used pre-test between 35 residents of villages in oskou county. the county has 30 villages with only 22 dehyary units suitable for this study. therefore, population of this research were formed (n= 40752). to calculate volume of the sample, we examined 35 persons from samples as the pre-test. the standard deviation obtained from the pre-test was equal to 38.1. then, through the cochran formula, we obtained number of sample rural residents. sampling method was also with disproportionate assignment by random sampling. by the way, up to 220 persons among residents of 22 villages were studied. thus, we selected 10 subjects from each village.   results and discussion the lack of sufficient knowledge of the dehyary duties for villagers can cause a challenge of excessive expectations. this can lessen the dehyary performance with public consent. since the amplitude of the total performance was determined from 1 to 5, it can be concluded that the dehyary performance on modern management of the villages is from medium to high level. in fact, dehyary has been relatively successful in management of the covered villages. according to the satisfaction of the villagers from dehyary performance, the satisfaction rate of the dehyary performance will be promoted to rank third. it means as much as the degree of dehyary is higher, its performance has also raised and consequently increased in the level of satisfaction of the rural people. but the performance comes descending from dehyary’s degree from three onwards. according to the results of the study, the highest satisfaction rate in rural areas is related to the environmental performance and the lowest rate is related to the construction performance of the administration unit. ability to predict the probability of satisfaction of the rural people was calculated through the prospective and progressive process of the ordinal logistic regression. the results showed that the highest effectiveness is related to social functioning of the dehyary.   conclusion important findings of this study indicate that 63.3 percent of respondents have middle and higher satisfaction in their villages. according to these findings, the satisfaction of rural people is higher relative to part-time than full-time performance. the analysis of these findings can reveal that due to the workload of full time units the third grade dimensions is heavy. dehyary performance also is reduced because consent somewhat has direct connection with the performance. it will show dissatisfaction in the rural people. a unit cannot solely conduct different tasks. on the other hand, dehyary is defined as a legal entity or organization in the context of rural management law while it used to be just one person as an administrator (dehyar) to do  the tasks. the results of other studies also confirm the findings of the research.  likane, in his research has introduced a set of factors as a cause of fall in the job performance of the managers. these factors are including insufficient time, not sufficient human resources, lack of cooperation with others as well as no facilities, equipment and tools. therefore, it is recommended dehyary assistance for the units of grade three and full-time dehyary.